These terms cover the public website at quantivo.com and the client dashboard at quantivo.com/dashboard. By using either you agree to them. Where we have a signed services agreement with your company, that agreement wins if the two conflict.
1. What the service is
Quantivo is an SEO and answer engine optimization agency. The website describes our work and lets you apply to work with us. The dashboard is a reporting tool for clients we have taken on: it tracks Google rankings, AI Overview appearances, how AI assistants answer prompts about your market, how they describe your brand, and, if you connect it, organic and AI-referred sessions and revenue from your Google Analytics property.
The dashboard reports what third-party systems return on a given day. Rankings move, AI answers change between runs, and model providers change their models. Treat the numbers as observations, not guarantees, and do not make irreversible decisions on a single reading.
2. Accounts
There is no self-serve sign-up. We create dashboard access for people at client companies once we have agreed to work together. You are responsible for keeping your sign-in credentials private, for anything done through your account, and for telling us promptly if you think someone else has used it. Only connect a Google Analytics property you are authorized to share with us.
We can suspend or close an account if these terms are broken, if the engagement ends, or if the account is used to attack the service. You can ask us to close yours at any time.
3. Your data stays yours
Everything you put into the dashboard, and the Google Analytics data it reads with your permission, belongs to you or your company. You give us a license to store it, process it through the services listed in section 4, and show it back to you, for as long as you are a client. We do not sell it, use it to advertise to anyone, or use it to train models. When you ask us to delete your account we delete it within 30 days, as the privacy policy describes.
The reports and charts we generate from your data are for your internal use. You can export or screenshot them freely. Please do not resell dashboard access.
4. Services we rely on
Running the dashboard means passing some of your data to other companies. The current list, with what each receives, is in the privacy policy. In short: Clerk for sign-in, Neon for the database, Vercel for hosting and AI model routing, OpenAI, Perplexity and Google for the AI answers we test, DataForSEO for rankings, Google for Analytics reads, Resend for email and Cloudflare for the contact form bot check. If one of them has an outage or changes its API, parts of the dashboard may stop updating until we adapt.
5. Acceptable use
You agree not to:
- Probe, scan or overload the site or dashboard, or try to reach data that is not yours.
- Enter keywords, prompts or competitor names you do not have the right to use, or that are unlawful.
- Use the contact form to send spam or anything unrelated to working with us.
- Copy the site's design, copy or code for another business.
6. Intellectual property
The website, the dashboard software, and our methods, templates and written materials are ours. These terms do not transfer any of that to you. Your data and your trademarks are yours, and we only use your company name and logo publicly with your written permission.
7. No warranty
The website and dashboard are provided as is and as available. We do not promise that they will be uninterrupted, error free, or that any ranking, citation or revenue figure is complete or accurate, because those figures come from third parties we do not control. Any promise about outcomes of our agency work lives in your services agreement, not here.
8. Limitation of liability
To the extent the law allows, Quantivo is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from the website or the dashboard. Our total liability for claims relating to them is limited to the fees you paid us for the dashboard in the three months before the claim, or one hundred US dollars if you paid none. Nothing here limits liability that cannot be limited by law.
9. Changes
We may update these terms. The date at the top shows the last change. If a change materially affects dashboard clients we email the address on the account before it takes effect. Continuing to use the service after that means you accept the new terms.
10. Governing law
These terms are governed by the laws of the State of California, without regard to its conflict of law rules. Disputes will be heard in the state or federal courts located in California, and both sides consent to that venue.
11. Contact
Questions about these terms: hello@quantivo.com or the contact form. Privacy requests go to privacy@quantivo.com.